Frequently asked questions
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What is Shorten Magic?
A link management platform that turns long web addresses into short, shareable links and measures the clicks they get.
Do I need an account to shorten links?
Yes. Creating short links requires an account with an active plan. Sign up, choose a plan on the Billing page and you can start shortening as soon as your payment is confirmed.
How long do short links last?
Your links keep redirecting even after your plan ends. You only need an active plan to create, edit or delete links.
Can I change where a short link points later?
Yes. Open Links in your dashboard, or use the API, and change the destination. The short link stays the same, which is ideal for printed QR codes.
What are the rules for custom aliases?
Aliases can be 3–30 characters long and use letters, numbers, hyphens and underscores. Each alias can be used once per domain.
Which domains can I use?
Every plan can create links on all of our domains: shortenbuster.com, shortenmagic.com. Pick one when you create a link.
Which stats can I see?
Each link shows its total click count and the time of its last click, in the dashboard and through the API.
Are bot clicks counted?
Known bots, search engine crawlers and social network link-preview requests are filtered out of your stats automatically.
How do you deal with malicious links?
Every destination is checked against safety blocklists when it's created and at regular intervals afterwards. Links found to point to phishing or malware are sent to a warning page or shut down.
Is my data protected under GDPR and CCPA?
Yes. Visitor IP addresses are truncated, and personal data is used only to provide the service. See the Privacy Policy for details.
How do I report an abusive link?
Fill in the abuse form on the Contact page or email the short link to [email protected]. Reports are reviewed within 24 hours.
How do I pay?
We accept USDT on the TRON network (TRC20). On the Billing page you get a wallet address and an exact amount. Send that amount and your plan is activated automatically, usually within a minute of network confirmation.
Why is my payment amount not a round number?
Each invoice gets unique decimals so we can match your transfer to your account. Send the exact amount shown, and make sure any exchange withdrawal fee isn't deducted from it.
I sent the wrong amount or my plan didn't activate.
Email [email protected] with your account email and the transaction ID (TXID). We'll verify it on the blockchain and activate your plan manually.
Does my plan renew automatically?
No. Crypto payments don't renew on their own. Buy another period whenever you like; it's added to the end of your current one. Because blockchain payments can't be reversed, payments are non-refundable.
Still have questions?
Our support team is happy to help.